Run!…just like they did with my money
Run!…just like they did with my money. I took the quiz with the “free” trial months ago and thought that was the end of it until I just discovered that I have had two charges, including 59.99 not even two weeks ago!!. Yikes!!!! I just hung up with customer service. He just kept saying “your account is active.” He didn’t care that I was not aware that I had an active account. He said he deactivated it but who knows? No confirmation number and need to wait 24 hours for a confirmation email. This was the most disappointing and frustrating app experience I have ever had. I hope this hellish ordeal is over and they don’t keep doing random charges.
**Update**
Customer service reached out via email and refunded the most recent charge.
The subscription appears to be successfully deactivated. I don’t necessarily think this company is a scam, but in my opinion, they need to improve the purchasing process so that customers know exactly what they are buying and for how much. I added a star for my most recent customer service experience.
Date of experience: June 13, 2024
