Hidden extortionate monthly subscription
The app has a seemingly one-off small purchase for the content but hidden in T&C is a £60 a month subscription with a money back guarantee that has so many exclusions it’s never valid.
The app’s account settings make no mention of the monthly subscription either. Clearly designed to extract money from accounts by stealth.
Customer service responded very quickly, but kept repeating a message about refunds not being possible and offering an upsell. I repeatedly insisted on a refund and said I’d open a case with PayPal and leave a review here. They did refund in the end.
Date of experience: May 24, 2024
