This is a Fraud
This is a Fraud
They say they are taking 25€ once. But the take 60€ each month without my agreements.
Keep away.
Date of experience: April 01, 2024
Liven Do Not Understand They Have To Provide What A Customer Has Paid For
This is the response to my request for a refund. Once I’d paid, I could not access the Liven app. No response from customer service either until I eventually complained on Trustpilot. Liven then gave me a code to access the app, but by this time I had lost confidence in this company and I did not access the app at all. I have asked for a refund explaining why. This is the response:
“Julian (Liven)
May 12, 2024, 13:12 GMT+3
Dear Linda,
Thank you for getting back to us!
Kindly be advised that in accordance with our money-back policy does not apply to the following cases:
Personal reasons (you don’t like the product, it did not meet your expectations, etc.);
Financial reasons (you did not expect that you would be charged, that the trial would be converted into a subscription, that the subscription would automatically renew, or that the services would be paid, etc.)”
Neither of the above reasons apply to my case. Liven dies not understand that they should not take customers’ money and think their responsibility ends there.
Their customer service is non existent and they wilfully misunderstand if/when they FINALLY respond. They also ask you to rate their service! So here it is.
They have consistently terrible reviews since I signed with them last month.
Date of experience: April 14, 2024
Company is a fraud
Company is a fraud. They charged my credit card 3 times in the same week. After i sent 2 emails requesting cancelation.
Date of experience: May 08, 2024
Company is a fraud
Company is a fraud. It must be run on A.I., as responses to queries are suspiciously canned boilerplate language that skirts the subject complaint. The company continues to bill without prior notice, despite my having requested cancellation and a refund. Steer clear!
Date of experience: May 18, 2024
I paid for a 3 month subscription…
I paid for a 3 month subscription approximately 1 month ago. You have attempted to bill my card on 3-5 times since then. What is the problem here? If this does not stop I will cancel my subscription.
Please respond
Date of experience: May 08, 2024
Unauthorised charge, No Notice northbound Invoice issued. No response from Customer Service
I signed up for Liven one time, for $29.99 but I didn’t receive a receipt. I didn’t think much of it because I assumed I could just go into account on the website and retrieve it whenever I needed it, because that’s what normal, decent, law-abiding businesses do.
3 months later, I suddenly got charged $99.99 by Liven. I hadn’t authorised this charge; I didn’t receive any prior notice that I was going to be charged; I hadn’t subscribed to anything new i.e. I have no idea what this charge is for. So, I went into the Liven app to look for an invoice. But the account and settings section doesn’t contain such info. So, I went to Liven’s website and it says “Our Web Product is currently unavailable”. I also sent an email to the customer support address, asking for an explanation for the charge, to cancel it, and to give a full refund. It’s been more than a week and I’ve not heard back. I’ll dispute it as a fraudulent charge based on my credit card’s guidelines.
This is all very disappointing to say the least, for an app that’s supposed to help people.
Update: June 4 2024
Despite their response about how deeply sorry they are here (and my subsequent reply to them with my email add) – The Liven still HAS NOT reached out to me. I’ve reported it as a fraudulent charge in my credit card, so my bank issued a new card to me AND The Liven charged US$99.99 to my new credit card again!!! This is outrageous. Everything they say here is lip service. Otherwise, how is it that they have my contact information for 2 weeks now; they have yet to reach out; AND charged another $99.99 when I specifically disputed this charge, requested for a cancellation and refund.
This is not right
Date of experience: May 08, 2024