English:
I recently had a very frustrating experience with Liven. After a trial period, I found myself subscribed with an automatic renewal that was incredibly difficult to cancel. When I attempted to cancel the subscription through their website, I encountered a technical issue that made it impossible. Liven claims to provide clear instructions and reliable service, but in reality, their system prevents a clear and easy unsubscription.
Furthermore, despite my attempts to resolve the issue, Liven refused to refund the charges, citing their refund policy, even though the charges were applied without my explicit consent as you cannot unsubscribe easily. Their customer service was uncooperative, and I feel compelled to share my experience to warn other consumers of these nearly fraudulent practices. Be very cautious with Liven, and closely monitor your subscriptions!
Date of experience: May 23, 2024
